Frequently Asked Questions
Everything you need to know about your gear and your order
What is your return policy on boutique guitars and amps?
We offer a 48-hour approval period on most items. If you are not completely satisfied, you may return your purchase for a full refund minus shipping costs, provided it is in original condition.
Do you offer international shipping?
Yes, we ship gear worldwide. International rates are calculated at checkout based on the weight, dimensions, and destination of the package.
How do you ensure safe delivery of fragile instruments?
Every instrument undergoes a professional inspection and is double-boxed with premium packing materials to ensure it arrives in perfect playing condition.
Are the photos on the website of the actual instrument I will receive?
Yes, for most high-end and unique items, we use 'What You See Is What You Get' photography so you can see the exact wood grain and finish of the specific unit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you get the gear you need now.
Do you test amplifiers before they are shipped?
Absolutely. Our technicians perform a full bench test on every amplifier to ensure all tubes, pots, and speakers are functioning correctly before it leaves our warehouse.